The client is a major insurance provider, serving over 20 national markets across the English and Dutch Caribbean, including Trinidad and Tobago, Barbados, Jamaica, Curacao, Aruba, St. Maarten, and Bonaire.
They wanted to build a centralized requirement management system that would act as a knowledge repository to manage document requirements for core insurance processes, ensuring optimized customer transactions.
Download the case study and learn how Technovert overcame various traditional challenges to develop a centralized requirement management system.
The Challenge
The customer had no centralized system to manage document requirements. They were following manual procedures to map, collect, and manage the customer documents related to various customer transactions, leading to duplication and a high level of rework, along with many other concerns.
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