For business owners, 50% of business outcomes are a direct impact of their decision making. As for CEOs and CIOs, knowing what needs to be done to achieve a certain objective is not enough, but also answering why your chosen digital strategy is beneficial to the entire company with proven results.
Previously, a large majority of decision makers in companies formed conclusions based on instinct. In the modern workplace, you need accurate data and statistics to back your decisions.
Gartner’s research found that “65% of decisions made are more complex (involving more stakeholders or choices) than they were two years ago. The current state of decision making is unsustainable.
To reengineer decisions in a way that deals with higher complexity and uncertainty, good decision making is more connected, contextual, and continuous.
Effective decision making — that is connected, contextual and continuous — results in a host of business benefits, including greater transparency, accuracy, scalability, and speed.”
Business leaders are turning to the most advanced technology tools that are easy to deploy and efficient in delivering preferred outcomes. Microsoft Dynamics 365 is a preferred platform to enable data quality, access, speed, scalability, and efficiency, helping business leaders to make better decisions.
Why Dynamics 365 Is Preferred by Business Leaders?
Microsoft Dynamics 365 is established on a centralized data platform referred to as the Common Data Model, which consistently delivers relevant information to users across the company. This creates increased visibility into revenue opportunities, customer sentiment, supply chain efficiency, and much more.
With numerous integrations and capabilities for handling end-to-end company operations like CRM and ERP functions, Dynamics 365 helps companies improve their products and services by discovering new opportunities and extracting relevant data.
Microsoft’s flagship platform also provides crucial customer insights that help business leaders make better decisions to deliver value at every touchpoint of the customer journey. It’s called a 360-degree customer view.
How Dynamics 365 Helps Business Leaders Make Better Decisions
Following are 7 main observations for why CEOs and CIOs prefer Dynamics 365 solutions to run their business and thus make better decisions.
1. Increasing Process Efficiencies
Dynamics 365 solutions streamline company processes to produce a better output and return a higher value on investments. Being highly flexible and scalable, companies can identify ways to automate time-consuming operations and refine their processes.
By eliminating recurring tasks, and resolving client grievances quickly, Dynamics 365 marketing and sales automation helps CEOs and CIOs find new ways of optimizing existing processes and promoting end-user value.
2. Customizations and Personalization
Microsoft Dynamics 365 solutions are tailored to the way your company works. This is achieved through the highly customizable setup of the platform.
Since Dynamics 365 can be customized and configured exactly the way your company wants, key decision makers gain increased oversight and control over daily operations.
This translates to creating a highly personalized environment to achieve objectives based on data quality and process efficiency.
3. Providing Valuable Insights
Using Microsoft Dynamics 365, business leaders can make better decisions with the right data available at the right time.
Mission-critical information can be circulated easily among teams to ensure feedback is delivered to the right person, or department, on time.
Whether employees use a PC, laptop, mobile or other device, Dynamics 365 offers mobility solutions to enable easier workflows and flexibility, for better decision-making and productivity.
4. Running Targeted Campaigns
With the intelligence gathered from Microsoft’s robust cloud data platform, more client accounts, sales, and conversions can be generated.
By studying market trends and customer behaviour, Dynamics 365 helps tap into new revenue opportunities with targeted campaigns driven by accurate data.
Business leaders, management professionals, CEOs and CIOs can thus induce marketing automation to simplify lead generation, targeted campaigning, data analytics, continuous monitoring, and performance optimization.
5. Simplifying Customer Experiences
Business leaders often face the challenge of facilitating exceptional customer experiences to acquire, nurture and retain their market share. However, making the right decision is only easy when you have a 360-degree approach to the customer experience.
By implementing Microsoft Dynamics 365 CRM and ERP solutions, CEOs and CIOs can view process flows based on historical data, campaign results, customer sentiment, operational efficiency and more.
Thus, organizations can manage service requests, appointments, and field services better and faster with a complete overview of each functional output. You can find what works and what can be done to make your customer engagement better.
6. Enhanced Communication and Collaboration
Dynamics 365 platform is structured in a way that enhances communication, collaboration, and productivity in your company.
Employees can work better, smarter, and faster at their own convenience with features like centralized data repositories, enhanced security, and cutting-edge productivity tools.
The easy integrations with Microsoft products like Outlook email, Excel, Skype, M365, SharePoint, etc. are a bonus to leverage more digital productivity tools. Employees can stay competent in the office as well as at home, whether they’re connected to a network or not.
The intelligent search filter in Dynamics 365 helps users fetch data accurately and quickly from voluminous data sets.
Using smart navigation and collaboration features, sales executives, customer reps and management professionals can be guided with efficient communication strategies to make better decisions and gather the best results.
7. Power BI Integration
Microsoft Dynamics 365 is much more than a CRM and ERP solution. Did you know that Dynamics CRM can also process SQL server reports? That’s why business leaders consider this technology as a master business solution.
Utilizing Dynamics 365 capabilities, decision makers can incorporate intelligent reporting, embedded analytics, and SQL integrations to strategize, execute, deliver and monitor business outcomes.
CEOs, CIOs, and managers can thus streamline their work processes with real-time data and focus on strategic decision-making to optimize and grow the business.
Dynamics 365 capabilities also include in-depth projections of customer data that can be accessed anywhere, anytime by users.
Implement Dynamics 365 Solutions for Business Growth
Whether employees are working on-site or remotely, they benefit from unified view and access to specific data like sales performance, customer data, service history and order management consoles.
Ensuring a quicker turnaround time while responding to customer queries, Dynamics 365 enables better collaboration between various teams by eliminating data silos in the company.
Using Power BI integration, business leaders are always aware of the latest business analytics and statistics to work with. The AI-powered reporting tool, predictive intelligence and real-time monitoring mechanism helps companies assess and fine-tune their strategic endeavours continuously based on the latest trends.
Furthermore, Microsoft Dynamics 365 CRM and ERP platforms help you access efficient data management tools powered by Augmented Reality (AR) and Artificial Intelligence (AI). The in-built Machine Learning (ML) simulations are used to retrieve process-critical insights from data like images, and text. This preserves the quality and accuracy of your data, no matter how vast your repository.
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By simplifying your company processes, Dynamics 365 solutions result in improved customer management and process control. With rapidly changing workplace dynamics, innovative technology is pivotal to help business leaders make better decisions.
Our Dynamics 365 Microsoft Business solutions accelerate operational efficiency and enable faster, smarter, and easier workflows.
If you are aiming to choose the best Microsoft Dynamics 365 developer, leverage our expertise as Microsoft Gold Partners, delivering intuitive business solutions to clients around the world.
Learn more about our approach to delivering quality digital solutions and products.