An introduction to robotic process automation

Since the term ‘Technology’ was coined

we developed many tools that aid us in our day-to-day life and help us get through our daily routines easily. As we evolved, so did our use of technology.

It is said that we are in the Digital Age as we began to push the limitations and boundaries of our technology and invented tools that not just help us achieve our tasks but perform those tasks on our behalf and achieve remarkable results.

In simple terms, we began automating as many processes as we can. Thus, the word ‘Automation’ has become associated with pretty much everything. Many organizations are trying to automate their processes for various purposes. The hero of this blog post- RPA or Robotic Process Automation is one such process. Let’s take a deeper look into what exactly RPA is.

A definition of RPA

In basic terms, RPA is a method of automating various business processes with the help of software robots. It imitates the actions of humans to execute tasks in a sequential manner without any human intervention.

Now that you know what RPA is, let’s move on to how it works.

How Robotic Process Automation (RPA) works

Many people assume that the automation tasks are carried out by actual robots. But the truth is, RPA employs software robots, which are pre-defined automation workflows programmed in tools like UiPath, Automation Anywhere and others. These bots can interact with other computer systems or applications via an interface (Graphic User Interface or Command Line Interface).

These software robots perform monotonous tasks that are usually carried by humans. As such repetitive tasks can be automated in an organization, its employees can turn their focus on other tasks with a lot more value without any disturbance.

As you now have a better understanding of what RPA is and how it works, let’s discuss where it can be implemented and how it can help your organization.

Implementation of RPA 

Before you dive into RPA Implementation and how it can be integrated to automate your business processes, it is highly advised to do a thorough research on the subject and figure out all the pros and cons of it. The following are few pointers to focus on during your research:


The first step in the implementation process is to recognize all the processes that can be automated. It helps if you can filter all the processes and categorize them as repetitive, rule-driven, volume-driven etc., for future references.


As the initial step of identifying the processes is done, concentrate on reviewing these processes at a higher level to improve the efficiency of the process by eliminating its flaws.


In this step, you need to choose whether you want to automate processes using RPA by training your employees in it and finding a solution yourself, or, to buy a solution that is readily available in the market from vendors.


This is the stage where the actual development of automation of your processes begins. Here, you need to address the various problems of developing RPA such as the duration of the development stage, transition stage, risk management etc.,


This is the stage where RPA will already be implemented. In this stage, you need to measure the effectiveness and efficiency of the automated processes and check whether there is any room for improvement. Later, check for the scope for expansion of RPA to other processes as well.

Now, let’s get to the bottom of the most important part- tools for RPA.

RPA Tools 

There are many tools in the market from popular vendors that assist in automating processes with RPA. But, only a few of them are ruling the charts as the most sought out tools for RPA. They are:

  1. UiPath  
  2. Blue Prism
  3. Automation Anywhere
  4. Pega Systems  
  5. Work Fusion and many more.

Before deciding which tool to use, get a good idea of what your requirement is and how these tools can help you. It is advised to weigh the pros and cons of the tools that made your list and cross-reference them with your requirement and, understand the market trend of each tool.

Now, let’s move on to the various fields RPA is used.

Applications of RPA

Automation of processes has become vital in many fields. The following are a few areas where RPA is used for process automation:

  1. Customer Service
  2. Financial Services
  3. Human Resources
  4. Accounting
  5. Supply Chain Management
  6. Health Care

You might have gotten an idea of RPA now. But, why should you choose RPA? How does it benefit you? Let’s examine the benefits if RPA.

Benefits of RPA 

RPA benefits you and your organization in numerous ways. Here are a few of them:

  1. Improves quality of service and helps provide better customer service.
  2. Increases compliance as processes can be set and regulated as per requirement.
  3. Enhances speed of processes.
  4. With tedious tasks being automated, flexibility of resources will be increased.
  5. Increases employee productivity.
  6. Decreases cost as redundant and manual tasks are automated.


The need for automation has never been higher and Robotic Process Automation is one of the most in-demand technologies in the market. Which is why, the pros of integrating RPA into your business outweigh the cons.  Understanding and leveraging RPA might be exactly what your organization needs to enhance its productivity and efficiency.


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